Senior Program and Operations Specialist

Ripple

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: As Senior Program and Operations Specialist, Ecosystem Growth, you will be responsible for maintaining and scaling high-caliber program and operational processes for our high-impact global growth programs, including FinTech grants, accelerator, others, with a focus on growing XRP Ledger (XRPL) blockchain adoption. This role sits at the intersection of program strategy and operational excellence, ensuring programs run smoothly, consistently, and at scale. You will lead end-to-end program operations, partnering cross-functionally with Finance, Legal, Compliance, and Marketing to ensure seamless execution. You’ll also own key global initiatives and partnerships, support Ecosystem Managers in driving efficient deal flow and award processes, and ensure founders, vendors, and partners receive timely communication and payments. You will also serve as an external face of Ripple’s ecosystem programs — building relationships with founders, developers, and startup communities around the world. This is a hands-on role for someone who thrives in fast-paced startup environments and has experience building and scaling programs that support fintech founders, developers, and early-stage startups. WHAT YOU’LL DO: - Run the end-to-end operations of ecosystem growth programs, including grants and accelerator programs, hackathons, and start-up competitions - Serve as an external representative of Ripple’s ecosystem programs — engaging directly with founders, grantees, developers, and partners at events, conferences, and through ongoing relationships - Drive global program growth by ensuring consistent, high-quality execution across regions - Partner with finance, legal, compliance, and marketing teams to ensure seamless program delivery and governance - Monitor budgets, process payments, and ensure fiscal accountability - Maintain CRMs and dashboards that track program metrics, goals, and achievements - Develop decks to showcase program outcomes for internal and key industry events and developer conferences - Coordinate on strategy and execution for promoting and marketing programs - Continuously identify bottlenecks and implement process improvements WHAT YOU'LL BRING: - 5+ years of experience in operating global or multi-region accelerator programs, grants programs, or founder support initiatives, for venture capital, FinTech, corporations, foundations, or startup ecosystems - Finance or fintech background, with working knowledge of financial products, capital markets, payments infrastructure, or fintech ecosystems - Direct experience in the crypto, blockchain, or Web3 industry — you understand how these ecosystems work, who the key players are, and how to engage credibly with founders and developers building in this space - Experience in external, founder-facing, or partner-facing roles — you’re comfortable representing an organization to startups, grantees, investors, and developer communities, not just managing internal workflows - Strong operational background with owning complex, multi-stakeholder workflows - Familiarity with capital deployment mechanics for grants, vendor, and partner payments. - Acuity in budgeting, expenditure tracking, and financial reporting - Proven track record to work collaboratively and cross-functionally to achieve program goals - Data-savvy and proficiency in data management/data entry processes and standard methodologies - Strong growth and metrics fluency, including funnel targets, retention analysis, and partner performance benchmarking - Proficiency working with programmatic toolings, including: CRM and reporting platforms (Salesforce, HubSpot, Tableau); program platforms (Submittable, F6S, Airtable); and project management tools (Asana, Notion, Confluence) - Exceptional organizational and communication skills - Experience in developing presentation decks on program outcomes and impact - Close attention to detail with a bias toward action and execution - Comfortable navigating ambiguity in fast-paced environments with autonomy and accountability - Active use of AI tools to automate workflows, improve output quality, and build scalable operational systems — AI fluency is a meaningful differentiator in this role WHO WE ARE: Do Your Best Work - The opportunity to build in a fast-paced start-up environment with experienced industry leaders - A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. - Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. - In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. - Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team - We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances - Competitive salary, bonuses, and equity - Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support - Employee giving match - Mobile phone stipend Take Care of Yourself - R&R days so you can rest and recharge - Generous wellness reimbursement and weekly onsite & virtual programming - Generous vacation policy - work with your manager to take time off when you need it - Industry-leading parental leave policies. Family planning benefits. - Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.