Growth Lead, SMB Ads

OpenAI

About the Team OpenAI's Marketing team helps customers understand, adopt, and get value from OpenAI's products and platform. The SMB Ads Marketing team is building the growth engine for small and medium-sized business advertisers: helping them discover the platform, sign up, launch campaigns, understand performance, and grow spend over time. We take a data-driven approach to understanding customer needs, market dynamics, and funnel behavior. We partner closely with Product, Engineering, Data Science, Sales, Partnerships, Finance, Operations, Design, and Communications to create a cohesive end-to-end advertiser experience and help businesses unlock value from OpenAI's advertising platform. About the Role We are hiring a Growth Lead, SMB Ads to build and scale how small businesses discover, adopt, and grow with OpenAI's advertising platform. This person will own acquisition and activation growth for SMB advertisers, with a focus on bringing new advertisers into the funnel and helping them reach first meaningful spend. This is a strategic and hands-on growth role at the intersection of acquisition, activation, performance marketing, product-led growth, experimentation, and advertiser education. You will diagnose where the funnel is constrained, define and run high-impact experiments, improve sign-up and onboarding journeys, and partner with product teams to make the advertiser experience clearer, faster, and more effective. You will use data, customer insight, and AI-native workflows to move quickly from problem diagnosis to shipped growth programs. Over time, this role is expected to help shape the acquisition and activation function for SMB Ads as the team grows. In This Role, You Will: - Develop and execute acquisition and activation strategies that help SMB advertisers discover, sign up for, and begin spending on OpenAI's advertising platform. - Diagnose the advertiser funnel across awareness, landing pages, sign-up, onboarding, campaign creation, first spend, and early repeat spend. - Own the SMB acquisition strategy across paid, organic search (SEO & GEO), social, partnerships, referrals, product-led growth, and emerging channels, continuously optimizing channel mix, CAC, activation, and first-sp - Partner with Product and Engineering to improve sign-up flows, onboarding, campaign setup, billing, measurement, and first-spend experiences. - Translate SMB customer insight into positioning, messaging, funnel improvements, advertiser education, and product feedback. - Use AI tools to accelerate experimentation, analysis, prototyping, campaign development, creative variation, and internal growth workflows. - Build operating rhythms for experiment planning, performance readouts, funnel diagnostics, and cross-functional growth decisions. - Work with contractors, agencies, or growth operators as needed to increase execution velocity. - Help define how the acquisition and activation function should scale over time. You Might Thrive in This Role If You: - Have significant experience in growth marketing, product growth, performance marketing, demand generation, or SMB go-to-market roles with measurable ownership of acquisition, activation, or revenue outcomes. - Have improved self-serve, product-led, SMB, merchant, advertiser, or high-volume customer funnels & can move from strategy to execution quickly - Are highly analytical and comfortable using funnel analysis, cohort analysis, experimentation, and business metrics to make decisions. - Have strong product instincts and can partner closely with Product, Engineering, and Data Science to improve conversion and customer experience. - Are AI-native in how you work, using tools to move faster, generate leverage, prototype ideas, analyze data, and improve marketing workflows. - Can simplify complex advertising products into clear, compelling narratives for small business owners, operators, and marketers. - Have experience growing advertisers, merchants, creators, or SMB customers through scaled self-serve platforms such as Google Ads, Meta Ads, TikTok for Business, Amazon Ads, Reddit,, Shopify, Square, Intuit, HubSpot, or similar. - Have experience with advertiser acquisition, campaign launch, measurement, CAC, payback, LTV, retention, or spend expansion. - Thrive in ambiguous, fast-moving environments where you are building new growth systems from the ground up. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.  We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.